Get online with ResNet

An extension of ITS, ResNet is a technological support office, but specifically for residence halls. Located within McGinnies Hall (which is a residence hall itself), you know it’s time to stop by if you need help with:

  • Campus Access Control Services (when your FredCard doesn’t let you enter your residence hall or any other building you are supposed to have access to)

  • Internet Service Connectivity Support

  • University Owned Printer Support

  • University Owned Computing Software Support

  • Personal Computing Device Repair

  • Residence Life Multi-media Equipment Reservation & Checkout

  • Residence Life Smart Classrooms

  • Residence Life Event Management Digital Signage

  • University Owned Computing Hardware Support

  • Student Printing Service

On top of all of this, you can even request support without going into the office. If you just have a quick question or want to check the progress on a previous request you have made, ResNet has the Tracker Help Center which allows you to do those things just by using your eservices username and password.

Not only is ResNet a convenient stop if you are having technology trouble, when you go, you are also helping your fellow students gain real-life experience. Each semester, seven students are employed to work there as “ResNet technicians” to see what a career in IT really looks like.

So, ResNet is a place that you should feel comfortable going to. I had to go for trouble with my FredCard my very first day on campus as a freshman, and everyone was very laid back and patient but also extremely professional. Now, I live in McGinnies and see the staff almost every day. I know that if I am having any sort of technological problems, they’ve got my back.

Location: 154 McGinnies Hall

Hours (during the semester): Monday-Friday, 8:30 a.m.-5:00 p.m.

Hours (during the summer): Monday-Friday, 8:00 a.m.-4:00 p.m.

Phone number: (716) 673-3668

Email: resnet@fredonia.edu

Tracker Help Center: https://fredquest.fredonia.edu/

*Photo from Fredonia.edu